Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Prices start from only:

£5.00 for delivery to UK addresses

£11.99 for delivery to European Addresses

£14.99 for delivery to Rest of World addresses

Which payment methods are accepted in the Online Shop?

Payment for UK based customers can be made online using all major credit and debit cards, except Diners Club and American Express.

How long will delivery take?

Royal Mail Services Options (Up to 2kg in weight):

24 hour Tracked

48 hour Tracked

1st Class (signature required)

How secure is shopping in the Online Shop? Is my data protected?

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

What exactly happens after ordering?

Up to 24 hr after the order (in the working day) your parcel will be prepared and send via the chosen form of delivery, to the address you provided.

The parcel is sealed without any sign or logo marks on the package providing the privacy of your order.

Do I receive an invoice for my order?

When you complete your order you need to choose the options – I want to receive the invoice.